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CV

Professional Experience

​Perkins Eastman - May 2025 to Aug 2025
Design Research Fellow
  • Developed a functional MVP assessment tool to evaluate HCD impact across projects and establish benchmarks for strategic initiatives. This approach enabled the early evaluation and refinement of design and briefing decisions, resulting in a centralized, trackable data system that identified patterns across the firm.

  • Planned a range of UCD methods in complex problem spaces, including user interviews, surveys, concept testing, journey mapping and service blueprinting to implement different projects across sectors.

​HGA - Jun 2023 to Feb 2025
Design Research Specialist
  • Research on user satisfaction, design quality, and human-space interaction in the built environment using a mixed-method approach to inform design intervention.

  • Worked in a multidisciplinary team on evidence-based research projects by conducting occupancy evaluation, design research, and content development as part of integrating a holistic design approach to architecture design.

​Games & Interactive Technology Lab
- May 2023 to Present

User Experience Researcher
  • Ran a rigorous benchmarking study on two popular video games assessing cognitive accessibility based on the Gaming Accessibility Guidelines.

  • Collaborated with a team of 12 researchers following 2-week sprints and scrum project management framework.

DIA Design Guild Internship
- Sep 2022 to May 2023

UX Research Intern
  • Conducted quantitative UX research through surveys to support information architecture community initiatives for a non-profit professional organization with over 30 global cities.

  • Collaborated with software company on a longitudinal user research project spanning 3+ years.

  • Recruited participants from the information architecture profession and designed user studies to gain insights into complex problems.

World IA Day Los Angeles Org
- Oct 2022 to Present
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Organizor
  • Led a team of 10+ to organize a successful World Information Architecture Conference.

  • Designed logistics for a 100+ attendee conference, overseeing venue selection, catering, audio-visual equipment, transportation, and sponsorship management to ensure a successful and seamless event.

Skills

  • Survey Design

  • User Interviews 

  • Occupancy Evaluation

  • Contextual Inquiry

  • Competitive Analysis

  • Internet of Things

  • Persuasive Technology

  • Longitudinal Study

  • Statistics

  • Information Architecture

  • Concept Evaluation 

  • Wireframing

  • Usability Testing

  • Figma

  • R

  • SPSS

  • Qualtrics

  • Alchmer

  • ArcGIS

  • otter.ai

Certifications & Speaking

  • Evidence-Based Design Accreditation and Certification (EDAC) – The Center for Health Design

  • Askable+ Certified Researcher

  • Challenges of Change – World IA Day LA 25

  • Design Strategies to Promote Transdisciplinary Collaboration in Higher Education Scientific Research Facilities Presentation – EDRA55

Language

  • English - Professional

  • Mandarin - Native 

Volunteering Experience

Work on Climate - July 2022 to May 2023

Qualitative Researcher​

  • Analyzed the trends and areas of improvement in the more than 10,000+ members climate workforce by testing hypotheses 

  • Research on identifying and classifying climate jobs to build the mainstream talent ecosystem

Education

Claremont Graduate University - 2021 to 2023

MA Cognitive Psychology, UX

  • Trained to apply cognitive psychology in user experience research.

  • Courses: Interaction Design & Usability Testing, UXR methods, Applied Cognitive Theory, Data Visualization and Persuasive Technology

Chun Ling Hsu

"Vanya"

Find me on LinkedIn

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Want to work together or not sure what you need? Book a call or send me a message. 

lynnhsu95@gmail.com

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